FAQ's
Beginning therapy is a significant step, and it’s natural to have questions about what the process involves, and what our work together may look like. Below you'll find answers to some of the questions you may be asking yourself. If you feel we could be a good match, I invite you to schedule a free consultation, I’m happy to answer any other questions you may have when we meet.
Do you take insurance?
I am not currently in-network with any insurance provider. I understand that the cost of therapy is high, and believe it should be accessible. If you are unable to pay my current rate, please reach out to see if there are any reduced fee slots available.
What is your cancellation policy?
I require 24 hours notice of cancellation. If you cancel in less than 24 hours, you will be charged for the appointment. Typically, I give one freebie to cancel under 24 hours without charge.​ Please note that generally there are not exceptions to the 24 hour rule in order to protect the viability of my practice.
When can I expect a response from you?
I understand how important a efficient communication with your therapist is. I do my best to respond to all messages within 24 hours Monday through Thursday, and you can expect to hear from me within 72 business hours at the most. If I am away from the office during my regular business hours, you will receive an automatic response letting you know.
How do I schedule sessions with you?
To begin, you’re welcome to reach out to me using the link in the top right corner of the website, or reach out directly to my email at kara@kjaynetherapy.com. From there, we will schedule a time for our consultation call which will give us an opportunity to schedule our first session. My office hours are Monday through Thursday from 8 a.m. to 6 p.m.
Do you offer a free consultation?
Yes! I view a free consultation as an essential part of the process. The fit between a client and therapist is one of the most important factors in creating a meaningful therapeutic experience and supporting lasting change. I want you to feel confident that I’m the right therapist for you, and I also want to ensure that I can genuinely offer the support you’re seeking. During our 20-minute consultation, we’ll briefly talk about your goals for therapy, you’ll have the opportunity to ask any questions, and I’ll share more about myself and what working together typically looks like. I ask that anyone who plans to participate in therapy join the consultation so everyone can make an informed decision about whether we’re the right match to move forward.
What if I decide after we start working together you're not the therapist for me?
One of the empowering aspects of choosing a therapist is that you can always decide to make a change. Our preferences and needs in therapy can also shift as we grow and move through different life stages. Trust your instincts—if something doesn’t feel right, it can be a valuable opportunity to address the concern directly with me and explore what adjustments might help. Your feedback is always welcome, and if you ever decide you'd like to find a new clinician I am always happy to provide referrals to trusted colleagues who may be a better fit for you.
What is a Good Faith Estimate (GFE)?
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You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
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You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
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Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or
service.
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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
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Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the Colorado Division of Insurance at 303-894-7490 or 1-800-930-3745
I need support now. What resources are available to me?
If you are in need of immediate assistant the following resources are available in addition to calling 911:
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Colorado Crisis Services
State hotline that provides 24/7 crisis care. The website also provides a listing of crisis centers close to you with walk-in therapy services.
Call: 1-844-493-8255
Text: “TALK” to 38255
Website: https://coloradocrisisservices.org/
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National Suicide and Crisis Lifeline
This Lifeline number provides 24/7 free and confidential support to people in suicidal crisis or emotional distress:
Call or Text: 988
Website: https://988lifeline.org/talk-to-someone-now/
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National Domestic Violence Hotline
Confidential, 24/7 national hotline to support those experiencing violence or abuse in their relationships.
Call: 1-800-799-7233
Text: “START” to 88788
Website: https://www.thehotline.org/
If you still have questions, don't hesitate to fill out the contact form or reach out to me directly.